August 2015 Newsletter
Closed for Labor Day
Enjoy your Labor Day Holiday. Our offices will be closed Monday, Sept.7th in observance of this holiday.
Plan ahead for those Labor Day weekend sales. Have plenty of tags, pins and lanyards handy to get out as much merchandise on the sales floor as you can.
For tech support: remember that I will be out of the office Aug 26th through and including Sept 9th. I will be in the office Sept 10th. I will have my cell and be available most days but may have spotty reception when on the train. Out of the country Aug 31 to Sept 3rd so my cell will be turned off those days.
Mark & Mary Fouts
So nice to hear from you …
It is always nice to hear comments from our customers. One customer this month had a system they bought from us some 4 or 5 years ago. They moved their store and had some difficulty setting it up in the new store so they called us. Our techs helped get them up and running right over the phone in a few minutes. The customer commented
“I am so glad I bought my system from SensorTags.com.”
Many of our customers appreciate our quick response and easy solutions included with the purchase of a system. Other companies charge $250 an hour with a 3 hour minimum and make you wait 2 weeks for a tech to get there. Not to say that there is sometimes a more difficult situation that requires waiting on parts, but for the most part our tech support is amazing.
If you have any trouble with the shopping cart, we want to know
Update: We are still working on the shopping cart. It seems American Express cards are still hesitating to process through the shopping cart, so if you do not get through the checkout process, just give us a call or send us an email so we can help you personally. We are still working on tweaking the shopping cart so your input is valuable to us. 800-934-7080
Labor Day Weekend Sales
Summer Office Hours
M-F 10-4 Eastern Time
Toll Free USA, Guam & Canada
Tech Support number
M-F 10-4 Eastern
or by appointment or emergencies text
5660 Roberts Rd
Terre Haute, IN 47805
Easy Test For False Alarms
If you have a single tower that detects tags both to the right and to the left that is giving you problems with false alarms here are 3 easy steps for figuring out where the problem lies.
1. Turn the tower 90 degrees so the wide part of the tower is facing the door. This way the tower is detecting tags toward the door and into the store. If it stops false alarming then you know the problem is to the right or left of the tower. Usually it is a tagged item or metal item too close to the tower that causes this problem.
2. If the tower is still false alarming once turned 90 degrees then grab the tower at the top and lower it to the floor. If it stops false alarming on the floor and rings tags if put above it, then the problem is something causing an electronic signal 8.2 MHz in the air such as a florescent bulb that is going out, a compressor on a cooler, or some other electronic device. You can raise the tower up off the floor little at a time to see when it starts to false alarm. The signal is at the height that the tower starts to false alarm at.
3. If the tower continues to false once on the floor then the problem lies in the electrical area. The tower may need the sensitivity lowered or the electrical connection may have too much interference. The tower will feel all the electrical noise of any other devices plugged into the same breaker with it (yes not just the outlet but the whole breaker). A powervar can be added to clean up noise and interference. The model that works well is about $300 but we have refurbished ones at $150 available most of the time. Contact tech support and we can walk you through an adjustment on your system.
812-877-9442 tech support
Important: Have your store manager walk a security tag through the towers every morning to be sure they are still plugged in and working. Sometimes customers will pull on a cord or break a connector by stepping on it. This does not happen too often. It is better to test and know that the unit is OK, rather than finding out a month later, when shoplifters figured out it was not working and stole you blind.